Support — We Are Here to Help

We offer several contact methods to suit your needs: in-site chat, email and the support form on this page. Response times vary by channel; in-site chat generally offers the fastest replies for immediate assistance, while email responses are often provided within a few hours depending on demand. We aim to resolve straightforward queries within the same day and more complex issues promptly. For urgent account security concerns, use the in-site chat or priority contact options so we can act quickly to secure the account and guide you through recovery steps. Always include relevant details such as user ID and transaction references to help us resolve your case faster.

We document common issues and provide step-by-step help articles for topics like deposits, withdrawals and verification. The support knowledge base is accessible through the Support page and is updated frequently to reflect common queries and procedural changes. If you prefer human assistance, our agents will walk you through any process and follow up until the issue is resolved. We value clear communication and will inform you of next steps and expected timeframes so you know what to expect while we process your request.

If a deposit or withdrawal does not appear in your wallet, contact support with the payment method, transaction ID and time of transaction. We work with payment providers to trace funds and provide a clear update on status and expected resolution time. Many payment delays are resolved quickly once we have the required references. For card or bank issues, we may advise contacting your provider if the issue appears on their side. Our team will share any transaction evidence we hold to help you coordinate with your bank or payment service.

We also help with fee clarifications and payment method recommendations. If you want guidance on the fastest or most cost-effective way to deposit or withdraw, tell us your preferences and we will recommend channels tailored to your needs. Our goal is to ensure funds move smoothly and transparently for our customers.

If you suspect unauthorised access, contact support immediately and we will limit access while we investigate. We will ask questions to confirm identity and guide you through password reset and additional protective measures including forced password changes and account lockouts if necessary. Our priority is to restore secure access quickly while preserving account integrity. For lost access, provide as much information as possible such as last login, device details and recent transactions to speed the recovery process. We carefully verify identity to ensure your account is returned to you without exposing it to further risk.

We also offer guidelines to prevent account compromise such as enabling 2FA, using unique passwords and maintaining up-to-date contact details. Follow our recommended security practices and contact us if you need help enabling protective features. Our team will assist in configuring the optimum security posture for your account and usage patterns.

We welcome feedback about our products and services and use it to improve platform performance and customer experience. If you have suggestions or notice any issues, please share them through the support channels. We review feedback regularly and incorporate practical suggestions into product updates and policy improvements. Customers who share constructive feedback help shape the future of our service. We recognise the value of user insights and aim to maintain open communication to ensure the platform meets evolving player needs.

When you report an issue, we provide an acknowledgement and an anticipated timeline for action. For larger enhancements, we may follow up to gather more detail and keep you informed about progress. Transparency in how we address feedback is central to building lasting relationships with our customers.